Sub-framework: SFAP – Sub-framework Assignment Pending
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Manage administration records
Competent in Communication ( at NQF L3 Competent in Mathematical Literacy at NQF L 3)
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Achieve personal effectiveness in business environment
Competent in Communication ( at NQF L 4 Competent in Mathematical Literacy at NQF L 4)
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Present information in report format
Competent in Communication ( at NQF L3 Competent in Mathematical Literacy at NQF L 3)
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National Certificate: Contact Centre and Business Process Outsourcing Support
Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
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Certificate: Design Techniques
Source research information related to a specific design field.
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National Certificate: Contact Centre Support
On achieving this qualification, the learner will be able to:
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Further Education and Training Certificate: Hospitality Reception
On completion of this qualification, the learner will be able to:
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Further Education and Training Certificate: Business Administration Services
On achieving this Qualification, the learner will:
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National Certificate: Management
Co-ordinating; significant choices from procedures; multiple contexts; comparisons; junior management; records; simple research; current affairs; HIV/AIDS awareness; self/team knowledge; time/process management.
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Further Education and Training Certificate: Contact Centre Operations
Service levels & monitoring; control of support staff; sales knowledge/targets; identify customers; coaching; contact centre statistical data.