Section 12H — this learnership qualifies the employer for the Income Tax Act allowance, on top of the B-BBEE skills development spend it earns.
LearnershipNational CertificateSAQA-Registered QualificationBusiness & Admin ServicesMarketing & SalesCommunication & BrandCustomer ServiceInformation TechnologyOperations & ProductionSales & MarketingBusiness communicationCustomer serviceMarketingField 03 – Business, Commerce and Management StudiesSFAP – Sub-framework Assignment PendingBlendedNationalB-BBEE skills development spendCounts as an absorbed learner opportunitySection 12H tax allowance
- NQF level
- 3
- Credits
- 124
- Duration
- 12 months
- Training days
- 51 contact days
- SAQA ID
- 93997
- SAQA subfield
- Marketing
- Prior learning
- Recognised
- SAQA registration ends
- 2023-07-30
Fees depend on learner numbers, funding route and delivery model, so we quote per client rather than publish a price.
What the learner will be able to do
- Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
- Demonstrate knowledge of and use communication technology in a contact centre environment.
- Range: Technology includes but is not limited to telephony, fax, email, internet, intranet, multifunction device, webchat and SMS.
- Capture data to track interactions.
- Range: Data include but are not limited to personal details, communication record between agent and the customer, communication outcome, resolution path and timeframes.
- Work effectively as a team member in a group to enhance t
Entry requirements
Communication at NQF Level 2 Mathematical literacy at NQF level 2 Computer literacy at NQF level 3
What this leads on to
The qualification articulates vertically with the:
ID: 71489, Further Education and Training Certificate: Contact Centre, NQF Level 4.
This qualification articulates horizontally with the:
ID: 48
Want a quote for this programme, or not sure it is the right fit?