PAIA Manual
How to request access to information held by SolveSA, under the Promotion of Access to Information Act.
SolveSA (Pty) Ltd, Registration number 2020/601513/07. Covered by the Alternative Prosperity Group manual, revised 30 September 2023.
Download the manual
SolveSA is a subsidiary of the Alternative Prosperity Group, and is covered by the Group’s PAIA and POPIA Manual. It was prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000, and addresses the requirements of the Protection of Personal Information Act 4 of 2013.
The manual is also available to view at our premises.
What PAIA gives you
The Promotion of Access to Information Act gives effect to the constitutional right of access to information — both information held by the state, and information held by a private body that you need in order to exercise or protect a right.
Section 51 of the Act requires every private body to compile a manual setting out what records it holds and how to ask for them. That is what the document above is.
That right is not unlimited. Section 9 of the Act recognises justifiable limitations, including the reasonable protection of privacy, commercial confidentiality, and effective and efficient governance.
How to make a request
- Complete the access request form. It is Appendix 1 of the manual.
- Send it to the Information Officer, using the contact details below.
- Pay the request fee. The initial request fee is R50.00. Access fees and reproduction fees may also apply — the full tariff is in section 15 and 16 of the manual. Where preparing the record will take more than six hours, a deposit of one third of the access fee is payable.
- We respond within 30 days. We will decide whether to grant or refuse the request and give you reasons. That period can be extended by up to a further 30 days where the request covers a large volume of records or requires a search of another office — we will tell you in writing if that happens.
If we refuse a request, the manual sets out the grounds for refusal and the remedies available to you.
Contact the Information Officer
- Information Officer: Dawie Malan
- Address: Unit 12, Paardevlei Specialist Medical Centre, Somerset West
- Postal: Private Bag X29, Somerset West, 7129
- Telephone: +27 (0) 21 851 0091
- Email: info@solvesa.net
South African Human Rights Commission
The SAHRC has compiled a guide, under section 10 of the Act, explaining how to exercise your rights. It is available from the Commission.
- PAIA Unit, South African Human Rights Commission
- 29 Princess of Wales Terrace, Cnr York and Andrew Streets, Parktown
- Private Bag 2700, Houghton 2041
- Telephone: +27 (0) 11 877 3600
- Email: PAIA@sahrc.org.za
- Web: www.sahrc.org.za
No notice has been published under section 52(2) of PAIA on categories of records that are automatically available without a request.