Department: Customer Service
-
Occupational Certificate: Conference and Events Organiser
Determine objectives and anticipate the exact needs of the client, advise on certain possibilities to obtain the clear and concise brief and ensure that the needs of the client are met as…
-
Occupational Certificate: Tourist Information Officer
Compare attractions and destinations using knowledge of South Africa to advise tourists, visitors and local residents according to their needs.
-
Occupational Certificate: Contact Centre Manager
Manage and control costs of a contact centre.
-
National Certificate: Contact Centre and Business Process Outsourcing Support
Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
-
National Certificate: Contact Centre Support
On achieving this qualification, the learner will be able to:
-
National Certificate: Gaming Operations
Demonstrate an understanding of the gaming environment and the context in which gaming activities take place.
-
Further Education and Training Certificate: Contact Centre Operations
Service levels & monitoring; control of support staff; sales knowledge/targets; identify customers; coaching; contact centre statistical data.