Section 12H — this learnership qualifies the employer for the Income Tax Act allowance, on top of the B-BBEE skills development spend it earns.
LearnershipNational CertificateSAQA-Registered QualificationBusiness & Admin ServicesCreative & DesignMarketing & SalesCustomer ServiceInformation TechnologyOperations & ProductionSales & MarketingCreativity & innovationCustomer serviceMarketingField 03 – Business, Commerce and Management StudiesSFAP – Sub-framework Assignment PendingBlendedNationalB-BBEE skills development spendCounts as an absorbed learner opportunitySection 12H tax allowance
- NQF level
- 2
- Credits
- 128
- Duration
- 12 months
- Training days
- 24 contact days
- SAQA ID
- 71490
- SAQA subfield
- Marketing
- Prior learning
- Recognised
- SAQA registration ends
- 2023-06-30
Fees depend on learner numbers, funding route and delivery model, so we quote per client rather than publish a price.
What the learner will be able to do
- On achieving this qualification, the learner will be able to:
- Identify Contact Centre customers and their needs.
- Respond to customers with factual and accurate information.
- Gather and process data specifically related to Contact Centres.
- Operate as a team member in a diverse working environment.
- Perform to the required standards and requirements.
- Implement and articulate operational activities in a Contact Centre.
Entry requirements
Numeracy at NQF Level 1 or equivalent. English (verbal and written communication skills) at NQF Level 1 or equivalent. A Second Language (verbal and written communication skills) at NQF Level 1 or equivalent. Computer operating skills at NQF Level 2 or equivalent.
What this leads on to
On completion of this qualification, besides careers in the formal Contact Centre industry, learners may also be able to enter careers in:
Contact Centre Agent/Consultant
Contact Centre Supervisor
Want a quote for this programme, or not sure it is the right fit?