Section 12H — this learnership qualifies the employer for the Income Tax Act allowance, on top of the B-BBEE skills development spend it earns.
LearnershipFurther Ed and Training CertSAQA-Registered QualificationBusiness & Admin ServicesEducation & TrainingMarketing & SalesCustomer ServiceInformation TechnologyOperations & ProductionSales & MarketingCustomer serviceEducation & training facilitationMarketingField 03 – Business, Commerce and Management StudiesSFAP – Sub-framework Assignment PendingBlendedNationalB-BBEE skills development spendCounts as an absorbed learner opportunitySection 12H tax allowance
- NQF level
- 4
- Credits
- 132
- Duration
- 12 months
- Training days
- 43 contact days
- SAQA ID
- 93996
- SAQA subfield
- Marketing
- Prior learning
- Recognised
- SAQA registration ends
- 2023-06-30
Fees depend on learner numbers, funding route and delivery model, so we quote per client rather than publish a price.
What the learner will be able to do
- Service levels & monitoring; control of support staff; sales knowledge/targets; identify customers; coaching; contact centre statistical data.
Entry requirements
Competency against unit standards in Contact Centres at NQF Level 2 or equivalent
competency in language Verbal and written communication skills) and numeracy at NQF Level 3 or equivalent
competence in a Second Language (verbal and written communication skills) at NQF level 2.
What this leads on to
Contact Centre Agent/Consultant/Supervisor/Coach
Want a quote for this programme, or not sure it is the right fit?