Department: Information Technology
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National Certificate: Banking
Multi-disciplinary banking work; flexibility in unit standard combinations reflecting fluidity of banking jobs and roles.
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National Certificate: Fruit Packing and Grading Processes
Product characteristics and customer needs in fruit industry. 2. Operate fruit packing machinery. 3. Environmental, hygiene, safety, health. 4. Fruit flow process: receive, pack, store, dispatch. 5. Pre-sorting, grading, packing.
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Further Education and Training Certificate: Contact Centre Operations
Service levels & monitoring; control of support staff; sales knowledge/targets; identify customers; coaching; contact centre statistical data.
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National Certificate: Information Technology: End User Computing
Word Processing. 2. Presentation Application. 3. Spreadsheet Application. 4. Electronic Mail. 5. Web Browser. 6. Improve Communication. Foundational/generic GUI office skills.